FAQ’s

We are open from Monday to Friday  7:30 a.m. to 4:30 p.m.

Over 16 years!  We’re possibly the largest most experienced service in the area.

No, we just look like one because we are just as professional.  But, we have the freedom to provide you with a more customized service and our prices are usually slightly lower than the franchises.

No!  You can cancel any time you wish.  But we do have a DISCOUNT program for our Pre-Paying VIPs that offers substantial savings on every cleaning.  You’ll only sign our non-compete agreement and on-time payment commitment when you hire us.

The truth is if you think a professional is expensive wait till you hire an amateur.  The underground market seems less expensive on the surface but in the long run it really isn’t. What is your time worth?  Cheaper services generally require you to find to housekeeper, verify their background, train them, and provide all the supplies for cleaning.  You have to manage, supervise, and pay their payroll taxes despite their claim that they are an “”independent contractor” (the IRS almost never agrees therefore you are liable for all federal withholding taxes and labor law compliance).  The “savings” is not worth the risk, especially if the cleaner is undocumented or brings undocumented “relatives” to help clean.  Non-professional cleaners often give the cleaning industry a bad name by not paying taxes and hiring illegal workers.

For the ultimate in sanitation, we use your supplies and equipment unless you you don’t want to provide them.  No maid service cleans the equipment between houses.  This exposes your home to germs and pet dander from the other houses they clean.  Back up equipment and supplies are always on hand for emergencies.

•    Decluter all flat surfaces
•    Secure your fragile and valuable items
•    Put away mail, school papers, books, magazines, etc.
•    Pick up any laundry items
•    Clear away dirty dishes and food messes
•    Put your pets away
•    Communicate any questions or special request
•    Adjust your security system

Thtat’s okay! Just leave us detailed entry instructions when you schedule your cleaning online so we know how to gain access to your home. Your home will be locked when the cleaner/s leaves.

You do not have to be home as long as your team has proper directions for entering and exiting your home. Please input these instructions when booking your clening.

We conduct criminal background checks on every prospective employee, we verify job history, and conduct employment verifications.  Our outstanding record of quality hiring and our low employee turnover make us one of the safest services worthy of your trust.  We rank safety and security at the top of our business priorities.

Your animals might get in the way during a house cleaning, especially if they follow your cleaner around looking for scratches. Your house cleaner may also have allergies or phobias, so it’s best to be considerate and tuck away the fur babies until they’re finished.

Yes!  Your safety and protection is top priority. We’ve seen what can happen when security is less important than profits to a service.

At the time of service.  You can leave a check on the counter or we can charge your credit card the day of cleaning.

No, it’s not expected, but it is greatly appreciated for work well done.

We’re not a franchise–we can do what you want.  Just call the day before to make your special requests and we will quote you a price for the additional time.  Ovens, fridge, laundry?  Yes!

Many of our clients do have a Top To Bottom Deluxe Cleaning annually to maintain those out-of-reach places that are not a part of the normal, weekly or bi-weekly routine.  It’s less expensive than the first time Deluxe cleaning because the rest of the house is already at maintenance level if we are servicing your home

Yes! Earn $50 for each referral you send to us that signs up for one of our services.  You could get all of your cleanings for FREE if you just spread the word to everyone. We thrive on referrals and are generous when you refer!

Our work is 100% guaranteed.  If you are not satisfied we will return within 24 hours and re-clean any unsatisfactory areas.  If we cannot satisfy you a refund will be offered in most instances and the relationship will be permanently terminated.

Give us 24 business hours notice of your change in plans and we will promptly reschedule or cancel your service.